The Wireless Service Advisor™ (WSA™) by MOC1 Solutions uses wireless and mobile technologies to streamline and standardize the Repair Order (RO) write-up process. WSA™ enables a service advisor to greet customers at their vehicle when they arrive at the dealership service department. Using a tablet PC, the service advisor scans or hand-writes the Vehicle Identification Number (VIN) or license plate number and transmits the information to retrieve critical customer and vehicle data related to that particular vehicle.

The critical data includes repair history, recommended services, warranty and recall information, and customer contact information. Additionally, the WSA™ allows the service advisor to complete a full inspection process, handle customer’s questions, and provide maintenance recommendations in a timely and interactive fashion, all while standing at the customer’s vehicle.

The customer can provide service authorization by signing the RO on the tablet PC so they can avoid having to wait for a printed copy. The WSA™ also allows for the preparation of a printed repair order as well as the update of the DMS database. The WSA™ presents a user-friendly front-end application that both effectively represents the entire Repair Order write-up process and efficiently standardizes the Repair Order write-up procedure.

Key Features:

• Complete write-up process at the vehicle
• Interactive software is user-friendly and easy for a new service advisor to "pick-up"
• Automatically pulls in appointments from DMS
• Expedites important factory recalls and campaigns on each VIN
• Allows service advisor to review customer history (displayed at the vehicle)
• Automatic VIN-specific menu presentation
• Real-time DMS integration with ADP
• Multi-media video displays
• Effective customer E-mail capture process
• Hand-writing recognition with customer signature capture
• On-site service advisor training & support

At Mercedes-Benz of Manhattan, Service Advisors check in customer vehicles and perform initial customer to RFID tag associations using the wireless tablet. With the combined MOC1 and MyDealerLot integration, greater internal efficiencies are gained.

For arriving customers, Service Drive Concierge provides instant arrival alerts to various internal staff. For the Service Advisor, MyDealerLot can automatically open an arriving customers’ Repair Order and streamline service drive operations even further.