MyDealerLot deploys engineered passive-based RFID ‘kits’ over your service lanes which are linked to flat screen monitors.
Customer vehicles receive a permanent passive-based RFID tag at time of sale or initial arrival into the service lane.
Service appointment information is automatically received into Service Drive Concierge™
As the customer drives into the service lane, Service Drive Concierge™ automatically recognizes the customer and provides a visual welcome on an overhead flat screen and automated internal arrival notifications.
What Events Can Be Tracked?
Service Drive Concierge™ can be configured to automate the tracking of a variety of events such as entry / exit of individual service bays or entry / exit of controlled points such as a car wash.
Can This Be Combined With Your Real Time Location Tracking Capability?
Absolutely. MyDealerLot Service Drive Tracking already manages the real time location of customer vehicle inventory. Combining our RTLS solution with the Service Drive Concierge™ offering provides the ultimate approach to customer service excellence.
What About Loaner Vehicles?
Out of the box, Service Drive Concierge™ supports the management of loaner vehicles. That means once a customer is placed in a loaner vehicle, they will receive automated welcoming at the end of the day when they come back to pick up their car.
What Can This Technology Do For You?
Improve Your CSI – Directly impact the customer experience with personalization and business process streamlining
Enable Streamlined Operations – Automated alerts from Service Advisor to Cashier and others can be managed simply and with three communication styles at the user level.
Sell More Retail Vehicles – Have key information about service customers sent via text message, email, and desktop alerts to any assigned salesperson to create an important ‘touch point’ with the customer.
Provide Controlled Process Measurement – How many times did that customer take advantage of your free car wash program? How long was a vehicle sitting in the service bay before work began? We provide the data to answer these questions and more.
Build Customer Loyalty – Providing a personalized service experience builds Service Drive loyalty which in turn increases revenue.
