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- MyDealerLot deploys engineered passive-based RFID ‘kits’ over your service lanes which are linked to flat screen monitors.
- Customer vehicles receive a permanent passive-based RFID tag at time of sale or initial arrival into the service lane.
- Service appointment information is automatically received into Service Drive Concierge™
- As the customer drives into the service lane, Service Drive Concierge™ automatically recognizes the customer and provides a visual welcome on an overhead flat screen and automated internal arrival notifications.
Service Drive Concierge™ can be configured to automate the tracking of a variety of events such as entry / exit of individual service bays or entry / exit of controlled points such as a car wash.
Absolutely. MyDealerLot Service Drive Tracking already manages the real time location of customer vehicle inventory. Combining our RTLS solution with the Service Drive Concierge™ offering provides the ultimate approach to customer service excellence.
Out of the box, Service Drive Concierge™ supports the management of loaner vehicles. That means once a customer is placed in a loaner vehicle, they will receive automated welcoming at the end of the day when they come back to pick up their car.
- Improve Your CSI – Directly impact the customer experience with personalization and business process streamlining
- Provide Controlled Process Measurement – How many times did that customer take advantage of your free car wash program? How long was a vehicle sitting in the service bay before work began? We provide the data to answer these questions and more.
- Enable Streamlined Communications – Automated alerts from Service Advisor to Cashier and others can be managed simply and with three communication styles at the user level.
- Build Customer Loyalty – Providing a personalized service experience builds Service Drive loyalty which in turn increases revenue.
- Create Proactive Selling Models– Have key information about that customer available to the right people as they drive into your service lane.
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