What If...

You could automatically & instantly identify your customers the moment they pull into your property AND instantly message their arrival to anyone in your store? How do you feel when you walk in to a place of business and they greet you by your name before you identify yourself.

Advanced Customer Recognition & Messaging

Service Drive Concierge (SDC) uses RFID technology to provide automated customer arrival information and targeted messaging to anyone within your store. SDC also has the ability to message automatically when a vehicle completes a key process such as Car Wash or entry / exit of a facility.

Over 82% of People Do Not Remember Their Salesperson 1 Year Later

Imagine the service customer pulling into your service drive. Now imagine an automated text message sent to that customer’s assigned salesperson with customer name, vehicle details, and even lease termination information.

Salespeople now have a unique opportunity to maintain and build that customer relation. This has been proven to translate to lease rollovers and referral sales.

And as we all know, a face to face handshake will trump birthday emails, cards, and other non-touch contact methods any day of the week.

Enable More Efficient Service Operations & Improve Dealership CSI

Using passive-based RFID technology for automotive, MyDealerLot displays customer appointment and arrival information on sleek, overhead plasma monitors.

When a service advisor’s customer arrives with or without an appointment, the system will provide automated messaging of the arrival event. We even handle the return of the customer in a service loaner with full automated messaging.

Create an Instant Wow Factor

Creating a framework for customer service excellence starts with the utilization of technology for a personalized customer experience PLUS empowering your Service Advisors with the right information to streamline the service operation.

Quite simply, this will create a ‘wow!” factor and make you stand apart.

To see how the entire process works, see our ‘How it Works’ section.

To see our extensive client list, click here.

MyDealerLot has numerous successful working installations using this technology to provide a superior level of customer service in the dealer service operation.

What Can This Technology Do For You?

• Improve Your CSI – Directly impact the customer experience with personalization and business process streamlining
• Enable Streamlined Operations – Automated alerts from Service Advisor to Cashier and others can be managed simply and with three communication styles at the user level.
• Sell More Retail Vehicles – Have key information about service customers sent via text message, email, and desktop alerts to any assigned salesperson to create an important ‘touch point’ with the customer.
• Provide Controlled Process Measurement – How many times did that customer take advantage of your free car wash program? How long was a vehicle sitting in the service bay before work began? We provide the data to answer these questions and more.
• Build Customer Loyalty – Providing a personalized service experience builds Service Drive loyalty which in turn increases revenue.